NEW ON-DEMAND COURSE
Civility Series
This four-part course is packed with practical tools and reflection prompts to help you lead more respectful and meaningful conversations at work and beyond.
Pre-order by 11:59 PM ET on April 30th to get 30% off. Use code PREORDER at checkout. Order here.
Why This Course Matters
Build a Culture of Care and Respect
When people feel heard and valued, they’re more likely to collaborate, stay engaged, and do their best work. Civility is the foundation for a thriving team.
Strengthen Communication Skills
Learn how to ask better questions, listen with empathy, and speak with clarity. These skills lead to healthier, more productive conversations.
Increase Trust and Psychological Safety
Discover how to create brave spaces where people feel safe to share honestly, challenge respectfully, and build stronger relationships.
Handle Conflict with Confidence
Gain the emotional intelligence to navigate tough conversations with calm and care. Instead of avoiding conflict, you’ll learn how to turn it into growth.
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How it Works
- The series is entirely self-paced. Start whenever you're ready.
- Each module includes multiple short lessons, real examples, and reflection questions to deepen your learning.
- When you complete the full series, you'll receive a certificate showing you've been trained in Inclusivv's civil dialogue practices.
- No scheduling. No pressure. Just real skills, on your time.
Course Outline
The On-Demand Civility Series includes four modules to help you understand and implement the skills you need to create a more civil workplace.
Essential Skills for Civil Conversations
Start with the fundamentals of what makes a conversation civil. This module introduces the core mindset and skills needed to build trust and connect meaningfully with others.
Lesson One: How Incivility Impacts Morale and the Bottom Line
Lesson Two: The Big Shift from Judgment to Curiosity
Lesson Three: 3 Essential Mindsets for Civility
Lesson Four: Trust is the Foundation of Civility
Lesson Five: Why Accountability is Key to Civility
Lesson Six: Personal and Organizational Tools for Practicing Civility
Psychological Safety and Creating Brave Spaces
Learn how to create spaces where people feel safe enough to speak their truth. You'll explore the key ingredients of psychological safety and how to foster trust in your team or group.
Lesson One: Why Psychological Safety Matters
Lesson Two: What Psychological Safety Means
Lesson Three: The Four Stages of Psychological Safety
Lesson Four: Psychological Safety as a Leadership Imperative
Lesson Five: How to Create a Brave Space
Lesson Six: Tools that Foster Psychological Safety
Managing Emotions with Empathy
Emotions can either deepen a conversation or derail it. This module will help you understand and manage emotions, your own and others', with compassion and care.
Lesson One: The Two Conversations in Every Conversation
Lesson Two: 7 Types of Emotional Validation
Lesson Three: What Our Emotions are Telling us About Unmet Needs
Lesson Four: The Framework for Communication with Empathy
Lesson Five: Confronting with Care in the Workplace
Turning Conflict into Opportunity
Conflict is inevitable. But with the right tools, it can lead to clarity, connection, and growth. This final module helps you approach conflict with confidence and skill.
Lesson One: Understanding Conflict
Lesson Two: The Mindset Shift: From Reactive to Curious
Lesson Three: Recognizing and Responding to Microaggressions
Lesson Four: Practical Tools for Conflict Resolution
Lesson Five: Techniques for Calling In and Calling On
Lesson Six: How to Navigate Conflict with GRACE
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Interested?
Download the On-Demand Civility Series Overview now to learn more about the course structure and lesson breakdowns.
Pre-order by 11:59 PM ET on April 30th to get 30% off. Use code PREORDER at checkout. Order here.
Have a large team?
Contact our sales team to talk about bulk team pricing if you're interested in enrolling 25 or more people.